Unifi switch showing disconnected but working. Currently nothing is being recognized.

Unifi switch showing disconnected but working 3. LAN clients show as disconnected. The controller automatically updated the USWs to this version. So I tried adopting again, but it went into a loop of asking to be adopted and still showing "Pending Adoption. Unifi Controller Software shows Unifi Devices Offline, though they are working. All wired and wireless PC devices work fine. 26 Debian) goes from blue to red and nothing! Reset the switch a few times and get the same issue. It appears that the POE portion of the ports work, it's just the data On my RT-AC3100, the internet was showing as 'Internet Disconnected', even though the internet was actually connected and working. It was really weird. Outdoor AP (called “Gazebo Mesh”) has run a firmware update, but I’m told it’s ‘offline’ in the Unifi app. if one of the two links is disconnected the LACP stops traffic flow and goes down. If not, click here. 30 which works fine - it's my "Core switch", and it's connected via 10GbE to a SX3008F v1. Having an issue where my devices show as disconnected after doing a cleanup setup of a UniFi Security Gateway, switch, and access point in my home network. To keep you from rebooting (which should resolve the issue but cause down time for users). I haven’t tried to hard reset the whole switch yet. 12698 (more on that below) controller firmware is 5. do the Unifi access points not work though The UniFi device will be unreachable because VLAN 20 is not allowed (tagged) on an upstream switch port that the device's traffic must pass through to reach the gateway and DHCP server. set status enable . My workplace has 28 AP units installed throughout the entirety of our building, and for some reason, all units are now showing up as “Offline” under the status column on the Unifi Controller Software. Unifi will report a device on its closest adjacent interface. I am connecting 2x EX4300-48T in a Virtual Chassis to a single Ubiquiti UniFi switch (after testing, there will be multiple). 5Gbe switch (unmanaged) 3 - Unraid server - 10Gbe - port 1 5 - Unraid server - 10Gbe - port 2 So I've just purchased 3 uap-ac-lr access points and while testing them out i couldn't connect to them while they were connected through my PoE switch (Cisco Catalyst 2960X-24PS-L), the ring lights up so they're getting power. All of the settings appear to be fine but as soon as I disconnect for it to work wirelessly, it no longer shows connected to the network. Not sure what happened over the weekend that it’s no longer connected. These sites are 2 different buildings with their own modem and internet connection. rebooted unit but UDM is still reporting Internet Health as "Internet Disconnected" despite all working fine. 14 2x UAP AC Pro - Firmware 6. Force provision, no Went to check my wireless network and the Unifi Network program shows all 4 of my AP as Offline. Step 1 would be to verify if the device is actually suffering an issue taking it offline or if Just wanted to share our fix which cost us several days on our new Unifi-setup. 2. Members Online • aaron1860. I'm working on a pretty much identical setup to yours and can't seem to get the cloud key to adopt All unifi switches + AP is updated to latest firmware versions Checked cable with cable tester and is okay Changed AP to connect to all PoE ports (5,6,7 and 8). Any advice? Should I wipe and reinstall the controller? @Ubiquiti_Inc I must be “fixing my UniFi Devices showing as offline”, else I cannot sleep !! I did a lot of work including “ resetting the devices “, “ re-adopting the devices ” and “ restart the console ” (like a 100 times), even to the extent My 2 G3 flexes have solid white lights showing that they are getting power and should be adoptable, yet they do not show up in my Dashboards. Ok, so now you’re plugged in, you need to head over to your Firewall/Router Admin screen and view the devices on the network. As the title suggest, my UniFi controller says all 5 of our APs are disconnected. I wonder if this has anything to do with this incomplete mesh. It has 4 poe ports Model : Hardware Version : Firmware Version : ISP : HiI have 4 EAP245 access points connected to a 28 port TP-Link gigaswitch. Ive tried restoring the controller from backup, but same response. The issue is that I'm not able to set up a VPN on my router because the router doesn't think it's connected to the internet. Showing results for (Outdoor/+, Mesh AC, Mesh Pro), which they are controlled thru Unifi controller. Not sure why it would of put it in "lan" though. The blue lines show how the process works for managing your UniFi managed switch UniFi AP-AC v2 Version 3. I've been really enjoying the system and it's been working well, however I'm getting confused by looking in 'Clients' in the controller and seeing devices that I know to be disconnected, still showing an active connection? We have an 8 port UniFi switch at a client that shows as disconnected in the UniFi controller every two hours on the dot. Gets an IP address from DHCP then you click adopt and the icon on the controller (6. All of my APs and my 8 port switch show fine, and no errors on the UDMP touch screen. 11 - Protect 2. true. Cloud Key may show as offline in UniFi Power the UniFi Switch or other PoE supplying device up to a power source with battery backup to ensure that power remains uninterrupted in short power outages. Also showing as active in DHCP. Devices > UDM Pro > Settings > Services > Echo Server and switching it to Custom with an IP address of 1. My devices are showing offline, however they are actually working - I have internet, and many devices connected to both APs. The ap is broadcasting a signal and devices connected to it have no connection issues. 0/24 on it's interface. Ubiquiti does okay with switching and wlan. Thanks to all I opened my controller today after a power outage, and all my Unifi devices are showing up as DISCONNECTED. TLDR It turned out that I accidentally had two controllers on my network and the devices were Here is what I tried: Replugged the cable to the POE injector. Below you will find the correct way to reset an Unifi Switch and also a couple of tips for when the adoption won’t succeed. The network works fine. set mgmt. I've been really enjoying the system and it's been working well, however I was getting confused by looking in 'Clients' in the controller and seeing devices I thought were disconnected. 1. Yesterday, the CloudKey disconnected and turned off. Check UniFi Managed Switch is Showing in Firewall/Router. The Ubiquiti Unifi Release specifically includes these USW Switches. If you’re using Switch / Ethernet Port Profiles and have a Each Unifi Enterprise switch is directly connected to the core switch using a pair of link aggregated fiber patches with FS 10G SFP+ transceivers on each end. To two wall ports in my office. For those using a third-party gateway or DHCP Update - I reconnected the Living Room MESH device to the switch and it showed up. This has been, and continues to be, an absolute nightmare. It’s directly wired into a GbE POE port on the 48 port ubiquity switch. In my case, I have a non-unifi aggregation switch connected to my udm-pro sfp+ port 11. The FS switches, though cheap, have been pretty solid. Almost an hour of not seeing that switch in Hello Everyone I am hope all the Unifi experts can help me out since there is no support for these products ugh!! Any way I inherited a small unifi network it has : USG 3P firewall 24 Port Poe switch Unifi 4 Unifi AP Pro aps Controller is on a windows 10 pro machine Latest controller version 7. The static mapping is done on pfSense while the switch itself is set to DHCP. 150/24) became disconnected from the controller. If the LED or LCD screen is on, try to troubleshoot your UniFi Device Connectivity. 10. The rest of the devices are all set to use the FQDN so I’m not sure why this one wouldn’t work that way. Everyday, several times, the 3 devices disconnected and then reconnect. Each is hard-wired with POE to a switch hard-wired to a UDM. Hey all I posted this question on the Ubiquiti website and have yet to hear a response so I am going to post the question here. They are responding to pings even though it shows up as disconnected in dashboard. Any ideas? Thanks! Today suddenly that same AP went offline, I power cycle it by hand and it's drawing power from my POE switch, and the WiFi signal is there (can connect to it), but there's no internet connection. The devices would still work, but they would appear offline or from another console. 2799 I have this AP running in a small medical office and I tested it two days go it was running fine. I had a prolonged internet outage (2 days) that was finally fixed today, and everything popped back up and is actually working as expected, but my 2 NanoHD's are showing as disconnected, even though my wifi is working just fine. I tried the APs in other ports and they did not get POE. My Unifi controller is showing my APs as disconnected, yet my APs are working as expected, and have a blue light. One of my switches is showing offline in the unifi app, but all devices connected to it are working and reachable. It’s poe in only . It will not turn on (I've tried unplugging and replugging POE, using different POE ports and also trying USB power). The controller is on my laptop which I take to either site. Basically, factory reset on device, LED goes white waiting for adoption. I've got a weird problem on my home network Unifi installation that I can't figure out. I have a SG3428X v1. Is this a common UniFi issue? Since the device kept passing traffic, it seems like an issue communicating with the controller. However, right when I plug anything into the module, the port goes dark, comes back for a moment, and then goes dark and stays I have also noted even when the connected server is off I am seeing occasional RSTP-Discarding on port 5 in the Network UI showing up for some reason. My experience has been UniFi doesn’t see third party switches very well. I use for my LAN the 192. This is usually under a DHCP Leases type page within the admin interface. Every now and then it would show as 'Internet Connected', but 95% of the time it said Disconnected. Anyone able to tell me why one device is showing the proper port it’s connected to and the device on the left is showing on a disconnected port on the switch? Both of these are on a dumb switch down line on port 7 of the UDM Pro Question It does not work even when you have unifi switches sadly. This morning however, I have seen that I can still access the internet The only way I got it to work was to reboot the switch a few times before it came good again. I added a Unifi switch and added a dedicated cable to a NAS (MyBookLive). Have any of m@ttshaw It’s true power coming from the switch. 2 G4 Doorbell Pro - Firmware 4. Most WiFi clients will also drop. I thought the purpose by design was to continue passing traffic if one of the link members goes down. My USG is still showing as connected and when plugging directly into the LAN port I can access the internet as normal. 20, which is in my attic but currently showing as Disconnected. I am trying to connect the UDMP to the switch using the SFP ports. I have my access points connected to this switch. I had also installed 2 more at that same time but just now had the time to turn those on and use them as well. I tried to re-adopt them to the controller, but I can't seem to SSH in to anyone of them. 6. 43. What I did before was removing WAN2 which was mapped to Port 8 since I does not need that anymore. It says disabled in the app/web UniFi Controller showing client after disconect . So I went and disconnected it from the Ethernet line and all my LAN ports come back to life! Thank you so much for your follow up comment! Reply reply csquest-throwaway • UniFi 7 Innovations: U7 Pro Max | U7 Pro Wall | U7 Hi guys, Just found Spiceworks and it looks like a lot of you are very helpful. I have an access point that is connected directly to a 24 port PoE switch. Internet, local network all work from APs and switch but the controller (windows 10 device controller) claims all ubiquiti devices are 'disconnected'. So it appears the trunk is passing through. Select Port 11 I have 4 different sites on a controller (AWS Linux - version 6. It has a few ports lit (some green, some amber) even without network cables In the past few days, the UniFi dashboard has reported “ [switchname] was disconnected” on 5 separate occasions. -Internet works. Info about my setup: IDS/IPS is disabled. Not impressed with their routing, firewall, network services. 1: Ensure that the Device has the correct inform But as soon as I connect the unifi switch to a trunk port on the old switch using an all profile, it immediately shows up as disconnected on the controller. This happened out of the blue, and the APs where showing an Adopting state in the controller, but where marked as disconnected. Temporarily, for troubleshooting, you try manually putting in the IP address instead of the hostname on the switch itself by SSHing to it and typing. The led on it is blue and the switch is The USG is showing up now (after not having done so for months) but the switches are there but showing "offline" but obviously working since they are passing traffic. I had an engineer come over yesterday to configure was able to access internet through all of them and the EAP Controller app showed them all as Connected. While I was in there, I noticed my APs, which are all connected to the same switch via ethernet (and then that switch is plugged directly into my USG), are all referencing each other as Uplink (Wired). 11355. The UCI started showing it could be adopted a day later, which I had already done. One has a PC plugged into it Hi, everyone. When I am connected to one site the other sites equipment says it’s disconnected Case is, we have three AP AC Pro in our office, and they have all been working just fine. ) I honestly just wish I could go back in time and stop myself from investing $3500-4k in a UniFi home network setup. Not horrible considering it is “working”, but can’t figure out why it is showing disconnected in the controller. Jacob Tomlinson //<UDM PRO IP>:8080/inform as suggested in the post and it would work for a little while and then the devices would show as offline again. 1 address. I tried pinging the ap’s and one of them responded, but the switch amd second ap arent responding. Ubiquti support was not helpful discarding it as a Windows-problem, and we ended up monitoring Multicast traffic on the involved AP's via SSH to each. They subsequently displayed “Disconnected”, “Adopting”, or “Adoption Failed. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. With 802. No software or firmware update, no significant network or firewall change. The uptime of the switch is still holding strong at 3+ A friend of mine is having trouble with his Ubiquiti UniFi Switch FLEX Mini; no signal is coming thorugh. 1 firmware (which randomly assigns IP addresses rather than Good evening guys, Got a problem with a US-48-G1 switch. Help! I just adopted my Lite 16 PoE switch. A couple of times a day I get an alert showing that one of my switches (always the same one) is disconnected. As of today after updating my UDM PRO ports 17-24 disabled themselves (in the port photoS) but the profiles were not set to disabled and none of these ports work. 92. 0), however a couple of days ago one of my sites lost its switch (US-8-60W) and AP (UAP-IW-HD), they are both currently showing disconnected. Also tried to SSH into it using UBNT/UBNT and get One thing to be aware of is the network map might look a little weird in this scenario. Meanwhile the dashboard shows the device as "disconnected" and I can also not ping the device. It consists of two steps: Get the switch talking to the Controller; Make the above change permanent Switch Disconnected, Blank 'info' Command now fine, but having to reboot takes down wireless and a few other items using PoE (PiHole, cameras). Suddenly the LAN ports on my UDM stopped working. UniFi Status (USG Disconnected) AP pinging Google . In Windows clients our two Wifi-printers only sometimes where detected, but went offline again after some time. I have one camera (G3 Flex) that on the dashboard page shows as disconnected but on the Devices and Live View pages shows up just fine. Any tips are welcome. I am constantly able to ping the switches while they show offline/Adopting in Unifi 12 votes, 10 comments. 21 UAP AC Lite - Firmware 6. I have read many threads here and on the UI community forums that say the UDMP autonegotiate doesn't work so I manually set port 11 on the UDMP to 1Gbps FDX. I had thought this would be simple: Remove 1Gbps Cat-6 Cable Install SFP+ cable (Dream Machine Port 10 -> Switch Port SFP1) The cable is the Unifi 10Gbps Copper cable bought from their web site. The only thing that should EVER be there is Unifi hardware. Additional information : – In reality, the NAS is connected to basement switch port 3 and 4. Each Unifi Switch will have a reset button on the back. The funny thing is that all 28 APs work fine in providing wifi coverage for all. That attic switch is using three connections: To an EAP670 with a handful of SSIDs on various subnets/VLANs. 1: Ensure that the Device has the correct inform address. 24. I've been noticing that it takes a good long time for the client list to drop a disconnected client, sometimes a ridiculous amount of time. is working alright but is showing on the controller disconnected and need solution to rectify it. 4 is not the ideal situation. I have the DAC plugged in to port 25 on the switch. In addition, they Thank you everyone for the tips so far. I went into the UniFi app and I see it shows my UniFi switch flex mini shows disconnected (about an hour ago now). One thing that has developed now is WiFi is now spotty and doesn’t want to connect to devices. Factory reset the device by holding the power button for 10 seconds, or until the light begins flashing. This is my question what AP is acting as the wired connection point? If you are using the Round style as the wired units you have to enable mesh in the AP settings for each AP before they will mesh. Wi-Fi is run via a bunch of Ethernet-connected eeros in bridge mode, routing is handled by a Synology RT2600AC. I'm trying to get the SFP+ interconnect between a Dream Machine and a current-gen 24-port Unifi Switch to work. Two of the APs are connected to the UDM via a POE switch, while the third has its own POE injector. In the Unifi app it shows them as connected and passing data but the device isn't actually connecting to wherever. Worked fine for months and then just stopped working on the UDM-SE side. Reply reply Yerique1 Thanks for your suggestions. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. i run the UniFi management software, it shows me 2 pending devices, so i choose Adopt, give them names and off i go! The AP's both go green, and stay green, but I am just about finished with a project to get our Company Owner’s new house set up with a UniFi system which includes nanobeams and several UniFi switches. Update to the latest versions. I disassembled the switch and did not see any burned traces or burned components. Devices connected to the switch are online, and we can ping each other without any issues, including the switch itself. However the switch is working fine. Please Help! The internet is working fine but showing that I'm disconnected. 2 onboard UART not recognized in Windows I had already reset it through the GUI and the cli, but this time I held the reset button for over 30 seconds both with the power cord connected and disconnected. All the AP's, computers, and camera's connected to these switches are hot and still passing traffic. The controller is showing both switch ports with the APs as having POE+ (the port with the Pro reports 4. x:8080/inform. " I rebooted everything, and the UCI adopted just fine. 8 to no avail. 0. 42 since these my UDM SE shows itself as offline, but works normal. The controller also shows that the UniFi The controller also shows that the UniFi Security Gateway is not detected. Note: Switch LCD screens may remain dark for several minutes following an update. – Newly UniFi access point deployed showed up in the controller for adoption ; – Clicking “Adopt” did started the provisioning process ; – At the end of the provisioning (adoption), the access point show as “Disconnected”. i have both UniFi's and my computer on the Cisco switch. My switch flex mini is showing FE as opposed to GbE. Hi Everyone, Have a USW-24-POE up to date. The AP now since plugged into the unifi switch continues to work and shows up as connected. I have a few hubs (smartthings, casetta, philips hue) and an unmanaged 24 port switch plugged into the lan ports of the UDM. The uptime of the switch is still holding strong at 3+ We noticed all our USW switches had been sitting on firmware version 5 of the Unifi firmware release, so we reviewed the release channel and found: UAP-USW-Firmware-5-43-36. 42W) but it also shows those ports as disconnected. Works great and Wi-Fi is amazing compared to previous kit. Is there a way to solve this? I use the UniFi client list to manage some home/away states and UniFi Controller seems to be the weak link in that chain due This option leverages your DHCP server to inform your UniFi device of the location of the machine running the Network Application remotely. I'm also usinf Unifi Pro 48 Port switches. Over the weekend, all three APs "disconnected" at the exact same time. Under my alerts it says they were last disconnected over two months ago. If I power cycle the camera the dashboard page shows it as normal but when I check back later it shows as disconnected again. greggmh123 The beginning of this week, they were all on 4. The switch are unifi running in conjunction with MX 64. I should have mention in my post that, all those switches are working fine, we have no downtime from user's perspective. I have racked my head and cant get them to "connect" on the controller. I have tried resetting the cameras but that did not work. Once everything was up to date, I had the exact same issue as you. 11) says the devices are disconnected. 3bt rated PoE switches ( USW-Pro-48-PoE, USW-Pro-24-PoE, US-XG-6POE, and USW-Industrial switches, sold separately) as power source Since we have 4 adults at home and all working on laptops every day, we were advised by GeekSquad to install these Unifi AP's with our Rogers Internet. The Unifi switch hangs off the Avaya. any help is appreciated! Both look the same when logging in but are not the same. Both the AC Pro and the IW-AC were using POE from an USW-8-150 switch. So I started with the basics. . Tried restarting, but, that did not resolve issue. These switches are on my management VLAN using DHCP on a /24. Ensure that UniFi is set up and running on a console. Adopts then states 'disconnected/isolated' shortly after with no further communication Fails adoption altogether, just stuck on 'adopting (wireless)' until it's manually reset I haven't got the UAP-AC-M handy so can't check the firmware version (I think it'll be relatively recent) - but I have read some had issues with the recent firmware and I don't continuously check so I'm not sure when this issue started, but my UDM Pro in the app, and web config shows it "offline" at all times. No changes have been made to them. If you want a poe powered switch that has poe out there are only a few option and only one that’s been in stock recently. I know they are working because able to connect to them and get internet just fine. Finally fixed by manually setting port speed to Gb at both ends, won’t work at all if you leave one end at auto-negotiate since unifi doesn't offer any other budget priced I'm new to the Unifi world, I recently purchased new UDM, maybe 3-4 weeks old, replacing an Asus router that has worked fine for years. I even get an email with the alert. Even UniFi devices get confused if they’re connected via a third party switch. 6 stable atm. AP working while showing disconnected in Unifi Controller . I Here's the scenario: I successfully adopted my Unifi switch to the controller, but I've noticed that it appears as offline on the controller interface. There is also a site level setting that needs to be enable for meshing to work What is the path to get to the uplink Flashing white LED indicating the UniFi Cloud Key is disconnected. full of capabilities and very easy-to-work-with. SSH into the switch and do an issue the following command: Post your finding here as this will include your set-inform address, basic information on the set-inform status, and firmware revision. However, the ap shows up as disconnected in the unifi controller. UBB seems to be working just fine now! Embarrassing it was such a stupid mistake, but at the same time, I'll take the easy fixes and a slice of humble pie any day if the opposite is an IT nightmare. Only the mesh units will have this setting on by default. Replugged the cable to the AP. But now in the controller, it is showing disconnected, yet still has a WiFi signal. In the past few days, the UniFi dashboard has reported “[switchname] was disconnected” on 5 separate occasions. I have two ap-ac-lr’s and one 8 port 60w switch. After that I plugged power in and let the switch start up then plugged only port 15 into my existing switch and it actually lit up and I was able to adopt the unit. From what I can tell though, the network switch will be receiving DHCP from the gateway, so it makes sense that it will be showing up as a client, unless you're handing out DHCP through a server. Those with a UniFi Gateway can easily accomplish this by entering the IP address of the remote Network Application in Option 43 Application Host Address field located in the Network Settings. Reply reply Internet works, yet Ubiquity keeps showing Internet Disconnected until rebooting. every time. Now the Flex shows as Offline, even though the devices connected through it can access the internet. I have two SG2008P that are connected to my ER605. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5. 28. 101. I tried rebooting the switch, the USG and the sof ware (debian server), but to no avail. This did not work. ADMIN MOD Lite 16 PoE Switch - non PoE ports not working . 13. In the port config of the 16 port switch, where it should say Mesh AP House, it thinks it's directly connected to the 8 port switch via a gig E uplink. None of the switches are faulty and the Wireless connection is slow as can be. Everything still working and internet connection good, just that taunting "disconnected" status. Anything else I should look at? The only mesh device I show working is STUDY ROOM and the only thing I can remember it doing differently was Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. r/UNIFI. 21 UNVR - UniFi OS 2. 4. UniFi PoE Switch - Showing as Disconnected Issues Help! All, I have been experiencing some issues lately where one of our 48 Port PoE Switches are showing as disconnected in the portal and is interfering with connection to the associated devices, yet the device is powered on, functional, and has no connection issues locally. The switches are online in the controller and all interfaces are up that should be in CLI. I only can see WiFi clients in Network App. I've tried power-cycling the switch multiple times. I've always had good luck with FS transceivers, so I haven't really questioned those as being an issue, but I guess they could be. Both 24 PoE's and Agg are showing as "offline" but they are still passing traffic. Info: so offline in this case doesn’t mean the device is non functional. 1, to 8. The only UniFi device I (currently) have in my network is a UniFi Switch 8 POE-150W (and a Cloud Key G2+). It includes in-built antenna switches, RF balun, power amplifier, low-noise receive amplifier, filters, and power management modules as well. At the core of my network there is a Fortigate 30E, to which I have connected an Avaya switch. I have it working now thank you. My Unifi US-16-XG switch was offline. They are all so similar. Even after rebooting them they refuse to connect. 3. Had the same issue with the following setup. Some of the ports on it work, some of the other ports are dead. Have rebooted switch to no avail. 35. The configuration should look like this: config switch auto-network. I've also tried resetting the switch, but that did not work. So why are they appearing offline, and why are no clients are being shown (although everything works fine). All my wired devices and APs are connected to the the SG2008P devices. It doesn’t actually go offline, just shows as disconnected in the controller. I get a green connection light on the switch but nothing on the UDMP. Basically I'm using the Switch 8 as a smart switch and, for months, things have been fine. I'm not too concerned with the switch itself showing offline tbh but I thought that this was maybe the reason my Unifi AP is showing as disconnected in the Unifi Controller even though it is working. 0 (more on that below) Hi - my CloudKey Gen2+ has been working nicely, powered by POE through my Unifi switch. Periodic speed test feature is disabled. They data light on the port stays a solid green. Replace the cables. Has anyone encountered this before or have any There are a couple of Netgear switches inbetween the UDM & AP's. 5. 16W, the port with the IW reports 3. While a little bit strange the switch does not show up on your router (as one would assume it's grabbing a network config from the router DHCP server), and permitting the switch is installed on the LAN side of your router (not somewhere between the ISP network and the router), start about here -> My GS808E Nighthawk Switch is running firmware Got an AP Lite installed the other day and setup on UniFi controller. It was still functioning correctly, but it was not in contact with the Controller. Ensure the UniFi device is powered on, as indicated by an illuminated LCM screen, LED light, or switch-port link state. I am running into an issue where all of the interfaces on 3 USW-Pro-48-PoE switches are showing as disconnected. lldp not sending any IP info. Just got an alert from Unifi saying the switch has disconnected and when i look at my dashboard it is indeed grayed out. I get what you're saying and that you can get Topology issues using non-unifi hardware. Frustrating that every time I want to use UniFi console, there's a 50% chance it will take me 20+ minutes just to get a working console. About 15 minutes later, however, the switch (192. Same issue new TV only but warranty just finished, it doesn't detect WiFi next switched to wired connection and everything was working fine but now this message keeps popping up "wired lan cable disconnected", "wired lan cable connected", "the app will restart to free up memory". The ER-X doesn’t have a ton of compute power, and hardware offloading allows things like packet forwarding to show switch auto-network . I can ping and SSH into the switch but it keeps showing as "Disconnected" in the dashboard. . I had a similar issue, had a unifi DAC cable plugged into a UDM-SE and a USW-48-POE-PRO. I can even ping the wireless devices to verify they are connected. Currently nothing is being recognized. For some reason, ports 2-5 are disconnected. But thought I This is a place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. I wasn’t sure how to fix this, but this blog post shows what I now think should always work. It took a bit to wrap my head - Two AC Lite perfectly working and accessible via Cloud Controller - Two AC IW installed working and both Blue suggesting on but show disconnected via Cloud Controller? They are powered via POE which was supplied with product but presume this is Today I replaced my USP router with the Unifi UDR router. 22 - Network 7. Thanks @ryanwgregg I should of spotted that the link you told me to go to was different to where I had been going. A couple of wired clients show up, but have no activity. --> Switch --> AC-Lite + --> Switch --> Controller + Everything in my setup was working fine until, no action on my end, connectivity started dropping intermittently. Currently have been using 1 Unifi AP-AC v2 for over 2 years now. Unfortunately, one Access Point will "mesh" with a another one creating a "wireless" uplink when a fully functional hard-wired POE is available. However, the switch is sat there working fine and the computers attached to it are working away normally (and obviously connected to the network). I have rebooted them numerous times, restarted the controller I am experiencing this same issue as many others with a US-48-500W UniFi Switch that stopped passing traffic. I had the contractor connect the USW Flex 5 to this switch and it appears to be connected ok. Just tested now. Running 1. Do I have to keep the controller up all the time? AP is running on a DHCP IP address which didn’t change so far and the controller software is also running on a computer please i have tried unplugged it from the wall socket and even from the switch it connect to plug it back but the same disconnection problem. We bought a bunch of FluxLight SFP-10G-T modules to use with our 16-XG. Try one of our high-quality UniFi cables. Hello! Thanks for posting on r/Ubiquiti!. I can ping the controller from the switches as well, so it's not like the switches are not able to access the subset that the controller is on. I have unmanaged, reset and re adopted the camera with the same result. All endpoints are still connected, so nothing is locked out. Since upgrading to a UniFi Dream Machine (UDM) Pro I’ve had a problem with some of my UniFi devices showing as offline. I have an unmanaged 8-port Netgear switch hooked up to some AV equipment. Going to leave it like this and I connected it to my USW24 switch (port 26) and my UDM pro SE (port 11) But even after several restarts of both I can't seem to get it working. Asked similar question elsewhere and havent got anywhere as yet. I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. The wired connections will also stop working. It means the device is not reporting (communicating) to the unifi controller. I noticed in the Unifi portal the AP remains in It didn't work, so I'm tempted to turn this feature back on, as a lot of our smart home devices are no longer connecting with this disabled. however when i connect them directly into the router and use the included PoE injectors i can connect to them. -vlan 4094 <-- 4094 is the default VLAN. 55. set inform http://x. Came across this old thread while trying to figure out the "Offline" Issue in the Unifi Controller software. The UDM Pro and USW Pro 24 PoE are connected trough UniFi SFP+ cable on 10GbE What products do I use? UDM Pro - UniFi OS 1. When I plug in the modules, the indicator LED goes white to show a 10G connection and the SFP module is recognized within the controller web-GUI. Rebooting one of the switches seemed to work for 3 ports, but that is it. At the very least, don't beat yourself up too much. I also ended up buying two new switches and noticed that they I opened my controller today after a power outage, and all my Unifi devices are showing up as DISCONNECTED. Literally went through the exact same issue. Asus RT-AC68U showing disconnected from internet, but internet works fine. I had him power cycle the switch, but it made no difference. This was a while ago. I have a lot of IoT devices and recently started having issues with connections. The Primary (Native) Network of a switch port a device is connected to is not allowed (tagged) on an upstream switch port. We have several access points. All three still show as disconnected in the Unifi dashboard, but still seem to function; I am able to connect devices to them and access the internet, but the connected Came across this old thread while trying to figure out the "Offline" Issue in the Unifi Controller software. It has caused issues with anything connected beyond the third party switch. 3ad LACP" with a static IP set on the interface (outside DHCP range but inside the subnet). When plugged into POE, even though it won't turn on, it does get warm. I never had this issue with a docker controller until upgrading to the UDMP. Look for switching loops, I had a similar problem with an old poe phone that was connected on the wan side (of the phone), even with the phone routing part disabled, it managed to create momentary loops that bugged the unifi controller connection. Yet, I can ping them and they clearly are functioning properly. During troubleshooting of the ER605 v1. Constantly seeing devices on wrong ports Hi All, I have a client with a new Ubiquiti UniFi implementation that was installed earlier this week: All went fairly well, however one of their switches (a US-24 switch) seems to be having problems. This made no difference. The devices where all working fine before, but now my internet UDMP --> POE switch Pro --> 8 port switch --> USW-Flex Everything was working fine up until about an hour ago when I started messing with the port management on the 8 port switch and USW-Flex. 12. the issue only happened two days in a room after working fine for a The network has a total of 122 Unifi devices. The problem is that there isn't a problem (as far as I can tell) If I get the alert notification and try to reach to a device connected to the switch, everything seems to just work as normal. The strange part is that the switch is fully functional locally. Something with that PowerView Hub and Smart Lock Module. 168. After restarting the controller, the APs have a disconnected state. Also, check this setting in Fortiswitch: config switch interface edit Go to UNIFI r/UNIFI. This would be the IP Address of the computer that is hosting the Unifi Controller Software. There are a couple of Netgear switches inbetween the UDM & AP's. Firewall's "lan" port goes to UniFi switch and the rest of the network. No WAN IP is displayed. Also, his one Windows PC that runs his IP This week, a contractor added a USW Flex 5-Port to the network. Mostly UAP-AC-IW or UAP-AC-M-Pro . USW Pro 24 PoE - Firmware 6. using the switch/button on the back of router helps, but Those issues should be resolved once your clients pick up the ER-X as the new DHCP server, but you’ll still have a performance problem. Just pressing the reset button doesn’t always work, especially with switches that have PoE ports, for example, the US-8-60W. I got no VPN configured, and obviously at this stage I couldn't configure one. 8. Just upgraded four a couple of days ago to 4. 11361. We don’t use POE adapters. The first 8 PoE ports work correctly. End up having to switch off auto negotiate and set them both to 10G and the links came up. 41. One day, they all changed status to "Disconnected" in the controller, but they're still working like before. Damaged cables are one of the most common causes for devices not receiving power. But I haven't heard of things like a HUB, that has nothing to do with a Switch or anything Unifi, be listed on the Unifi Devices page. The UDM is connected to a Netgear managed switch. Three FlexHD APs are connected to this switch. These two port are in aggregation mode and the NAS is also configured for "Balance-TCP: IEEE 802. switch firmware is 5. Unifi says my access points are 10GE on port 11 of udm-pro. Here's what's happening as Unifi discovers the topology. My Windows laptop connects with no problem but anyone with an iPhone/iPad and Android phone cannot connect to the WiFi. 0/24 subnet. The main problem that it isn't showing the info is I can't manage the devices behind it (ip addresses etc) At first, the migration appeared to work flawlessly - the new controller picked up the switch and adopted it. Current port allocation for the Aggregation Switch is: 1 - Uplink to QNAP 10Gbe/2. So my firewall sits behind the USG but in front of the rest of the network and is invisible at the layer 3 -- I can replace it with a network cable and nobody will notice. I've noticed issues staying connected if the set-inform is not changed to point directly at the remote controller. The usw-flex with looks the same but is water resistant and has 4 poe out ports flex link If you have AC power near by you can get a switch-lite-8-poe . Most likely a bug somewhere in the controller. When migrating a USG Pro-4 from an old controller to the new one, the USG defaults to it's 192. Same result: no data but PoE was ok Connected the AP with PoE injector and works fine on any switch port. All is I was having some devices disconnect today on my home network so I was poking around in the UniFi app to reboot APs. -I am able to SSH into the USG for a brief moment (maybe 5 minutes). Any solutions? These things have been glitchy Since upgrading to a UniFi Dream Machine (UDM) Pro I’ve had a problem with some of my UniFi devices showing as offline. I didn't wanna go there just to powercycle the damn thing. It's mapping that 8 port switch directly to the 16 port switch. It's also normally reachable via Remote Access and all Clients work fine. -UniFi SDN shows provisioning during said moment of 5 minutes. Members Online ESP32-C6-DevkitC-1 V1. Tbh, I even have issues with all UniFi switches not reporting what is connected. However it’s online and fully working. 166 Switch and aps are upgraded to latest firmware versions as well This happens regardless of which port I use on the Aggregate switch end or which device I plug the other end into - either a 24POE Unifi switch (SFP or standard RJ socket) or my UDMP - again either the 10G SFP uplink or one of the RJ switch ports) The UniFi Switch Flex features a single PoE In port for power and four PoE ports that provide up to 15W PoE output to power a UniFi access point or other PoE devices. ” This guide is specifically for Hello, I'm new to Unifi and have this week set up a UDM, nanoHD AP & AP-lite. 5 I have 2 USW 24 PoE switches going to USW Agg, then USW Agg going to UDM SE. My last chore was to set up the Mesh Extenders in his house and I can only get one of them to show up in the cloud management The first device (Study Room) had some quirks but I got it to connect and This was at a remote and, for the time being, unmanned site. Even worse, tester was showing perfect signal Hi all, I just purchased a "non-working" Unifi 24 port POE network switch. x. I just need to now get it Working with a lot of assumptions here because can not find any actual info. Both are up to date and working when I use a regular rj45 cable from port 7 (UDM) to port 22 (USW24) - Log into the Unifi OS Network, go to the UDMP device, Ports. And they were all working fine previously. In order to establish communication with the new controller I added the 192. 32. only how the switch port allows traffic. However, this time the SFP+ is actually working, and the switch is what’s not (except for the SFP+ port on the switch, which oddly is the only working port. Everything on the network is running, but I can’t do anything in the controller. However, when in the Unifi controller v. Edit: I have Unifi 16-150W switch - so I don't think it's your CISCO switch related, more so a UDMP related issue. All wired devices work just fine. Sadly, that didn't seem to work. Basically, all Unifi devices are showing offline on the controller, and I can of course not make any config changes. They were showing as online last week. Resetting an Unifi Switch. Other than to unifi the corporate network group is lan. I have 2 sites with a USG Pro each both connected to the same controller. Every 30-45 minutes, all Unifi devices (USG and both APs) report as being disconnected. I’d check cabling on the controller and then troubleshoot up the OSI model from there. I unplugged that, just in case there was a Loop issue. I can’t seem to get anything to light up when I plug in normal Ethernet cables into the last 8 non PoE ports. It could be the communication between the device and controller is failing so it’s not seeing them from a management layer, but is fine on the network layer. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. This way the USG was able to comunicate with it and was adopted. I have a new mini switch which has been running happily for a couple of weeks. Tried another switch port - no link light, so dead AP? I may swap in another AP After upgrading the controller firmware, and updating Java, my devices are showing as disconnected. The internet was actually connected very solidly, in fact I was VPNed into the router from the internet! unifi switches are both 'unifi switch pro 48 poe' the unifi switches are linked with the ubiquiti dedicated fiber/copper SFP cables at 10 gbps. I have tried changing the ping server from defaultz to 1. The switch port it's connected to detects the name of the Like the other posts said . 1x Unifi 6 LR, 8x Unifi 6 Lites , 104x Unifi In-Wall APs, 1x UXG Pro, 1x Aggregation Sw, 5x 2nd Gen 48-Port PoE switches and 1x 1st Gen 24-port PoE switch. mcwx ppbpe cosmc wofkd zsdosvg qohdayh eava qzibmb vwu usgt